Frequently Asked Questions

General

1. Why is this store the best place for natural cosmetics?

• The products we offer in our online store are manufactured by certified French laboratories for natural and ethnic cosmetics. They are selected according to the highest criteria in terms of cosmetic products. The advantages of using natural cosmetics are as follows: Does not pollute the environment, the ingredients are not harmful to the body and gives better results for skin care.

2. How can I get more information about your products?

• On our website, with each product, we provide a description, ingredients and instructions for use.

3. What are the benefits of using natural cosmetics?

• Natural cosmetics do not pollute the environment, all the ingredients are natural and are not harmful to the body (the ingredients can be absorbed through the skin) and, in the long term, they give better results for the care of the skin. skin.

4. What payment methods do you accept?

• Payments are made via Stripe, we accept the following payment methods: Mastercard / Visa

5. How much does delivery cost and how long does it take?

•     You can view the prices and estimated delivery times when ordering the product.
      Colissimo prices 2021
      To mainland France, Anadore and Monaco
      250g 4.95 €
      500g 6.45 €
      750g € 7.35€
      1kg 7.99 €
      2kg 9.15€
      5kg 14.10€
      10kg 20.50 €
      Delivery ship within 3 to 4 days after validation of the order.

6. I receive international delivery. Who is responsible for the additional costs?

• Taxes and customs fees are the sole responsibility of the customer. These fees also vary. They are calculated and billed when your package reaches its destination country. Please contact your local customs office for more information on how these charges are applied to your delivery.

7. How can I complain about a product?

• In case of justified substitution or complaint, call us or write to us by email.
  Note: We do not approve refunds for used products.

8. Is the personal data that I leave on your online store secure?

• We are committed to providing a secure online shopping environment. All customer information relating to the use of the online store is kept strictly and is only available to businesses. More information about our data retention policy in the privacy policy.